FAQs

  • SEMI CUSTOM:

    • Save the Dates: order 4-5 weeks before your ideal mailing date

    • Invitations: order 5-6 weeks before your ideal mailing date

    CUSTOM:

    Please reach out to us as early as possible so we can reserve a spot for you on our calendar! We take a limited amount of custom clients per year, so we’d love for you to inquire about 8-12 months before your wedding, or as soon as your basic wedding details are confirmed. Below is a guideline on a target “start date” for your project:

    • Save the Dates: 6-7 weeks before your ideal mailing date

    • Invitations: 9-10 weeks before your ideal mailing date

    • At booking, we will provide you with a personalized timeline with deadlines for each step of the project to ensure your order meets our stated production timeline.

    Your ideal mailing date is the target date that you would like to drop your invitations/Save the Dates in the mail to your guests. As a general rule, your Save the Dates should be mailed as soon as you book your venue, but no later than 6 months before your wedding. And typically invitations are mailed 2-3 months before your wedding date. Once you have your ideal mailing date in mind, you can work backwards on the calendar to determine when you’ll need to order your Save the Dates/Invitations based on the above timelines.

  • You should order for the number of households you will be sending invitations to, which is not the same as (and is often less than) the total number of guests. For example, you only need to send one invitation to Mr. and Mrs. Smith, who live together – not one invitation for each.

    We highly recommend ordering extra Invitation sets and Save the Date sets (about 15% more) to account for any potential guest list changes/additions, as reprints and rush fees can be costly. The same applies to day-of stationery like menus, place cards, and programs.

  • Yes, we do provide digital proofs for both semi-custom orders and fully custom orders. You will receive an initial proof with your order, and if needed, revised proof(s) reflecting any requested changes.

    We do not provide physical printed proofs of your customized design. Please see the “sample” question for more info regarding physical samples.

    Please note, we are not able to offer customized digital proofs before an order is placed. Design begins once payment is made and the customization questionnaire is completed.

  • Yes, absolutely! Our sample packs are a great way to feel the quality of our materials and the various printing and finishing options that we offer. It’s also a great way to see specific paper/envelope colors in person.

    Please contact us to purchase a sample pack.

    Note that samples are not customized, and our samples are based on what we currently have in stock. However, if you’d like to see a particular color palette or printing method, let us know in your order and we will include a sample of these options when possible.

  • There are several ways for you to customize your semi-custom suite to make it truly yours.

    Here’s what you can change:

    • Choose your paper color

    • Choose your ink color

    • Choose your envelope color(s)

    • Choose your own wording

    • Add embellishments in your color and material of choice to further personalize your suite via our Embellishments page.

    Changes that are not permitted: the layout, size, fonts, and graphics cannot be changed.

    If you would prefer additional customization, please consider booking a custom package with us.

  • Let us know what you have in mind! We can probably procure what you are looking for and would be happy to look into it for you. Keep in mind it may come at an additional cost to your order.

  • Yes! All semi-custom, custom, and day-of orders include assembly at no additional cost. We want to ensure the best possible presentation of your suite for your guests, so we will meticulously and expertly assemble your suite ourselves.

  • Rush orders can be accommodated for an additional fee depending on availability.

    Please contact us first with your need-by date to inquire.

  • We ship to anywhere in the United States, and standard shipping (3-5 days) is free with your order. Rush shipping fees will apply to rush orders.

  • Sorry, no. As we only offer a finished, physical product, we do not share our design files nor do we offer print-ready files for you to print on your own.

    We also do not share any proprietary information about any aspect of our work, including fonts, material brands, colors, etc.

    On a case-by-case basis, we may issue a personal license for limited use of our artwork for a fee.